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Privacy Policy


This Privacy Policy applies to the services offered by Synergy Australia.

1. Personal information is important.
Synergy Australia is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Synergy Australia will only collect and use personal information as set out below.

2. Collecting personal information.
Synergy Australia will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to update information, and advise of other Synergy Australia products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Synergy Australia being unable to sell you products and/or provide certain services including newsletters.

Synergy Australia' policy for collecting personal information from children under the age of 13 is to seek the permission of a parent or guardian for the collection of this information.

3. Use of tracking technologies
Synergy Australia uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. These tracking technologies allow Synergy Australia to monitor the items an individual may want to purchase as they move through the shopping site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Synergy Australia' web site.

4. Using and disclosing your personal information
Personal Information will be used for the following primary purpose:

Eg:
- To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and Synergy Australia.
- To provide information about products, service and/or special offers.
- To obtain opinions or comments about products and/or services.
- To record statistical data for marketing analysis.

For the purpose described above, information may be shared with Synergy Australia either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider.

Synergy Australia recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Synergy Australia or any member of the public, or to lessen a serious threat to a person's health or safety.

5. Contact by Synergy Australia
Synergy Australia may contact individuals using the information which was provided by them in order to:
- Provide information that may be of interest about new products, special offers and other matters that may be of interest.
- To send newsletters.

Synergy Australia does not send advertising information without obtaining prior consent. If an individual receives communications from Synergy Australia which they do not wish to receive, they may remove their name from the database by contacting Synergy Australia on the customer enquiry number 07 4959 7350. Please allow 14 days for this request to be processed.

6. Individual's right of access
Individuals have the right to review the information that may be recorded on the Synergy Australia database. Information may be reviewed by contacting Synergy Australia on the customer enquiry number 07 4959 7350

7. Changing and deleting the information we have about you
Information contained on the database may be amended by editing your details via the Account page or contacting Synergy Australia on the customer enquiry number 07 49 371 510. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Synergy Australia being unable to sell products directly and/or provide certain services including notification of new products.

8. Storage and security of personal information
Synergy Australia will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. In some cases these facilities may be overseas. Synergy Australia employees and data processors are obliged to respect the confidentiality of any personal information held by Synergy Australia. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. Synergy Australia will not be held responsible for events arising from unauthorised access to personal information.

9. Synergy Australia and links to other web sites
Synergy Australia provides links to web sites outside of the Synergy Australia site. These linked sites are not under the control of Synergy Australia, and Synergy Australia is not responsible for the conduct of companies linked to the Synergy Australia web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

10. Problems or queries
Queries relating to the Privacy Policy, or any problems or complaints may be directed to Synergy Australia via their customer enquiry number 07 4959 7350